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privacy-policy

Privacy Policy

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At reservebuddy, Trust is the key pillar in building meaningful, strong relationships and reliable service. Upon interacting with or accessing our website at reservebuddy , you can feel secure that specific details about yourself, your preferences, and sometimes even your organization will be collected for your benefit and to provide better services.

This 'Privacy Policy' page (hereinafter referred to as the "Policy") explains clearly and transparently how we collect, use, maintain, safeguard, and disclose your information. We take a simple, direct approach for your benefit and to provide better service.

We want you to know exactly how your information is handled and how safe it is with us. Transparency, security, and responsibility are significant aspects we focus on in every action we take. The second you start with reservebuddy , you acknowledge and accept the practices described here.

Information We May Obtain

As you start using reservebuddy , we can accumulate both personal and business information. This information will help us do our jobs better, provide better services, and, most importantly, meet legal and operational obligations. Some examples are:

1. Personal Identification Information

Name, gender, date of birth, nationality, government ID details, passport or visa data, or other unique identifiers.

2. Contact Details

Phone numbers, residential or mailing addresses, email accounts, or fax numbers.

3. Payment and Billing Information

Cardholder name, credit or debit card number, expiration date, security codes, and billing address.

4. Professional Information

Company name, designation, office contact details, and organizational affiliation.

5. Service-Related Preferences

Travel requirements, hotel or accommodation preferences, dietary requests, itinerary details, or other specific requirements.

6. Survey Responses:

Feedback, questionnaires, or market study results shared with our authorized representatives or us

Please be aware that while some information is optional, some is mandatory, and specific details are essential for completing the booking process, managing accounts, or getting the best from our services.

Information Collection

The way we collect data is aimed at being both comprehensive and adaptable. This way, it helps us to offer personalized services and also respect your privacy preferences.

1. Direct Input

We collect information the moment you voluntarily enter your details on our website. It can be at any time during registration, inquiry, booking completion, or survey response.

2. Automatic Collection

Specific non-identifiable data, like browser type, IP address, device details, and interaction logs. We may collect data, especially when you start using or accessing reservebuddy .

3. Third-Party Sources

At times, we may enhance our records with information obtained from affiliates, partners, or independent sources. This could include updated addresses, transaction history, or loyalty program data.

4. Booking for Others:

At times, your reservations are handled on behalf of someone else. In that case, we will collect the personal details and preferences of that particular individual. Under these circumstances, it is your duty to make sure the person or people in question agree to this disclosure.

Finally, you may choose not to provide certain information. However, without key details, some services may not be available, such as account creation, booking confirmations, or participation in promotional campaigns.

How We Manage and Apply Your Information

Your personal or corporate information is used for legitimate business purposes. With this, we make sure your experience remains uninterrupted and consistent. Examples include:

1. Processing Bookings and Transactions
  • Confirming reservations and purchases.
  • Issuing receipts and invoices.
  • Sending notifications about itinerary updates or changes.
2. Account Management
  • Authenticating logins and preventing unauthorized access.
  • Preventing misuse, abuse, or fraudulent activities.
  • Allowing you to review, edit, or update your details.
3. Personalization
  • Sending birthday or anniversary greetings.
  • Offering tailored recommendations and promotions.
  • Customizing content to reflect your interests and past interactions.
4. Research and Improvement
  • Conducting surveys to improve services.
  • Gathering analytics for website performance.
  • Enhancing usability and customer satisfaction.
5. Marketing and Communication
  • Informing you of new services, offers, or promotions.
  • Providing updates relevant to your interests.
  • Delivering newsletters or alerts if you choose.

We use your data only when we have a valid reason, such as to provide a service you requested, to comply with legal requirements, or with your permission.

Disclosure of Information

To provide you with more substantial support, we sometimes share your information with trusted partners. We only share what’s necessary, and these partners must keep your data safe. They may include:

1. Affiliates and Subsidiaries

For administrative, marketing, or operational support.

2. Contractors and Consultants

Specialists providing IT services, marketing, data processing, analytics, or communication solutions.

3. Service Providers

Travel suppliers, hotel operators, airlines, loyalty program managers, or insurance providers.

4. Financial Institutions

Credit card companies, banks, or payment processors complete transactions.

5. Authorities

Government bodies, regulators, or law enforcement (in cases where it is legally required).

6. Business Transactions

In the event our company undergoes a change in ownership, your information may go to the new company. We ensure it remains safe and private, adhering to the same protection standards.

We take care to make sure that every recipient of your data upholds confidentiality and security obligations.

Minors

Our Website isn't meant for minors or anyone under 18. Anyone under 18 may provide any information on or through the Website. We do not knowingly collect personal information from individuals under the age of 18.

If you are truly under the age of using this Website right now, please do not use or give any information on this Website or any of its features.

If we happen to find that we have collected or obtained personal information from a child without their parents' permission, we will delete that data without proper notice. If you believe we have information about or from minors and are indifferent to the matter, please feel free to contact us via email at support@reservebuddy.com .

Information Sharing with Partners

Whenever you choose to access reservebuddy , it may involve collaboration with external partners. For example:

  • If you arrange travel services to make things easier for yourself, we may share the necessary details with airlines, hotels, or local operators.
  • In connection with promotional initiatives, corporate partners may access limited information to conduct relevant surveys or present personalized offers.

We only share your information when it’s necessary to serve you, and we don’t share it for any additional purposes.

Security Of Your Information

Our direction and mission have long been established to keep your information safe at all times. We protect your data in several ways (multi-layered approach), including:

1. Administrative Measures

Internal policies, staff training, and restricted access to data.

2. Technical Measures

We use encryption, firewalls, and secure servers to store sensitive data.

3. Physical Measures

Secure facilities and observation frameworks to prevent unauthorized access. It is worth understanding that no system can offer absolute safety or security.

However, we make protecting your data against loss, theft, or unauthorized use our top priority. We securely store your card information so you can use it at any time in the future. You can change or remove your saved payment methods at any time.

The security of your information

We take all reasonable technical and physical measures to protect your personal information. No system can ever be 100% safe, but we use multiple layers of protection to prevent loss, misuse, or unauthorized access.

We keep your card information safe in our database, and you can log in at any time to add, change, or delete your saved payment methods.

Using Intellectual Property

We own the information, images, logos, and other protected content on our website. You can't use this content for business purposes without our permission. Further, you could be held responsible for any damage that happens if you misuse our intellectual property.

Price Modifications

Prices may fluctuate depending on the market and industry conditions. Prices may go up or down depending on demand and supply. We may also change this 'Privacy Policy' from time to time to reflect changes in our customers' needs, the way we do business, or in accordance with the law.

You can email us at support@reservebuddy.com if you have any questions or requests, and we'll get back to you right away.